The double-edged demand of the South African consumer

27 August 2019. The South African consumer landscape is currently fragmented and polarised, characterised by the double-edged demand of the South African consumer. Some are feeling more prosperous, while others are amongst the most stretched spenders in the world. Some crave new, premium or convenience products, while others seek value for money, quality private-label goods, and prefer to stick to their firm favourites. Read more…


There is no such thing as market saturation

31 July 2019. There is no such thing as market saturation, just first-base thinking. First-base thinking is when we do the bare minimum that’s required to exist in an industry or category. For example, imagine two competing bakeries that are adjacent to each other and they both do the same thing and offer a similar service. This is when price becomes the differentiator. When price becomes the differentiator, that market has no real value. Read more…


Disloyalty is the New Black

24 July 2019. The implications here are significant. As consumers become more brand disloyal, marketers can no longer expect 20% of their portfolio to drive 80% of their sales. Read more…


Effectively integrating digital and real-world retail

28 June 2019. Digital transformation (or as many see it – disruption) has been a hot button topic across industry sectors in recent times. With almost 65% of surveyed global businesses stating they are positive about their ability to adapt to technological disruption in the next three years, it seems now is the time to embrace change. But what does this digital shift mean for retailers and brands looking for a different in-store consumer experience? Read more…


Ethical consumerism bringing changes to wine category

17 June 2019. Wine Intelligence has released a new report which has highlighted a change in consumer habits which is driving awareness in sustainable, organic and lower alcohol wines (SOLA), which is creating new opportunities in many markets around the world, including Australia. Read more…


5 ways Africa’s payments industry is evolving

13 June 2019. Africa is still home to a large unbanked population. Eighty percent of adults in sub-Saharan Africa don’t use any formal or informal banking facilities, and only 5% of adults have a credit card. It’s not just customers who are excluded: even in the relatively advanced South African market where 75% of adults have a bank card, only 6% of sellers or merchants accept card payments. Read more…


Retailers expected to pump $12bn into AI by 2023

15 April 2019 – Global spending by retailers on artificial intelligence (AI) services will reach $12 billion by 2023, up from an estimated $3.6 billion in 2019, according to a new study Juniper Research. It’s expected that more than 325,000 retailers will adopt AI technology over the period. Read more…


PwC releases consumer insights survey for 2019

4 April 2019 – The easier and better the experience, the more consumers will spend. Read more…


Proudly SA launches online shopping site

23 August 2018 – Proudly South African (PSA) has created an e-shopping site www.rsamade.co.za, in partnership with RSA Made. The site launched in Auckland Park, Johannesburg to stakeholders including the Department of Trade and Industry (dti) and the media. Read more…


Tesco announces “strategic alliance” with French retail giant Carrefour

2 July 2018 – The deal could lead to more French products, including wine, being sold in Tesco stores.  Read more…