South African retailers slacking on customer experience strategy

23 June 2017 – South Africa’s struggling retailers are significantly lagging behind other sectors and their international counterparts when it comes to appointing customer experience officers (CXOs) to their top teams. Read more…


Big decline in consumer goods industry

20 June 2017 – Consumer goods companies have been through the mill due to a slowdown in consumer spending, with interim earnings of 30 JSE-listed companies falling an average of 15%. Read more…