AI Trends That Will Sketch New Customer Experiences in 2020

16 October 2020. There is not a single industry where artificial intelligence hasn’t created a new trail. And customer experience, which is established to be a key differentiator and even an inducement for customers to pay a premium price, is no different. Read more…


The Covid-driven surge in online grocery shopping

23 September 2020. There can be no question that Covid-19 has changed the way the world operates. Some trends are temporary, and some are more permanent, with the common question nowadays being: what will the new normal look like? Read more…


The evolving role of the ecommerce market and digital experience

28 August 2020. The IWSR assesses the evolution of the beverage alcohol ecommerce and digital space amidst Covid-19. Read more…


Brands need to reposition as customers form new, more digital habits

4 June 2020. There is nothing quite like a lifechanging event to break the habits that someone has built up over years and decades. Read more…


Building an e-commerce business: Lessons on moving fast

6 April 2020. With consumers moving online in reaction to coronavirus restrictions, companies will need to learn how to launch new e-commerce businesses quickly. Read more…


Coronavirus is forcing businesses to go digital, fast

17 March 2020.


Key findings from the SA Annual Online Review Survey 2020

21 January 2020. Social Places has released its first Annual Online Review Survey results, which show that South African consumers are well up to speed with their international counterparts regarding online reviews and local messaging. Read more…


How 4IR is solving unemployment

5 November 2019. The real opportunity is to look beyond technology and find ways to give the greatest number of people the ability to positively impact their families, organisations and communities. Read more…